Refund policy

Return and Refund Policy

At Royal Rest, we want you to love every product you buy from us. Please read our return and refund policy below.

Hygiene policy

For hygiene reasons, we cannot accept returns or exchanges of bedding and sleep products (including comforter sets, duvet inners, pillows, mattress protectors and eye masks) that have been opened, used or washed.

Unopened items

Sealed, unused items in their original packaging may be returned within 7 days of delivery. To start a return, email us at info@royalrest.co.za with your order number. The customer is responsible for the cost of returning the item. Once we receive and inspect the item, we will refund the purchase price to your original payment method within 10 working days.

Damaged or faulty items

If your order arrives damaged, or a product develops a defect within 6 months of delivery, please email info@royalrest.co.za within that period with your order number and photos of the problem. We will repair, replace or refund the item, and we will cover the delivery costs for faulty items. This does not apply to damage caused by misuse, incorrect washing or normal wear and tear.

Wrong item received

If you receive the wrong item, please contact us within 7 days of delivery and we will arrange a replacement at no cost to you.

Cancellations

Orders can be cancelled for a full refund before they are dispatched. Please email info@royalrest.co.za as soon as possible.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act of South Africa.

Questions about returns? Email us at info@royalrest.co.za.